We help all businesses and all trades.

Head To Toe Pros (“we,” “us,” “our”) is operated by Head To Toe Enterprise LLC, Chicago, Illinois. This Privacy Policy explains what information we collect, how we use it, and your rights.

Head To Toe Enterprise LLC operates the Head To Toe Pros marketplace platform. We are a technology company providing a marketplace venue and organizational tools — we are not the employer of any Technician on the platform. Technicians are independent contractors running their own businesses.

Contact: headtotoeenterprise@gmail.com · 773-505-6316

1. Information We Collect

Account information: Name, email address, phone number, profile photo, and (for Technicians) photo ID, trade credentials, licenses, certifications, insurance documents, and vehicle information.

Job information: Job descriptions, photos you upload (before/after photos), addresses where work is performed, scheduling details, and messages exchanged between users about jobs.

Location data: When a Technician clocks in to a job, we collect GPS location to verify arrival and track job hours. Location is collected only during active jobs — not when you are off the clock.

Payment information: Payments are processed securely through Stripe, our payment processor. We do not store full credit card or bank account numbers on our servers. We do retain transaction records (amounts, dates, job references) for accounting and tax purposes.

Device and usage data: Device type, app version, IP address, and basic usage analytics to keep the platform running and improve it.

2. How We Use Your Information

• To operate the marketplace: match jobs with Technicians, process payments, and calculate our 15% commission.
• To verify identity and run background checks on Technicians (see our Background Check Disclosure).
• To enforce our Terms of Service, including investigating fraud, no-shows, and safety complaints.
• To send job notifications, booking confirmations, reminders, and (for Businesses) automated customer texts you have enabled.
• To comply with legal obligations, including tax reporting.

3. How Information Is Shared

• Technicians see Customer job details (name, address, phone, job description, photos) only after both sides accept the job — never before.
• Customers see Technician profiles (name, photo, star rating, reviews, trade credentials) when browsing or after booking.
• Businesses see their own technicians’ clock-in/out times and GPS job locations, plus customer information for jobs they booked.
• Service providers: Stripe (payments), background check vendors, and cloud hosting providers receive only the data they need to perform their services.
• Legal: We may disclose information if required by law, court order, or to protect the safety of users.
• We do not sell your personal information.

4. Customer Information Protection

We treat Customer addresses, payment details, and job photos as sensitive:

• Customer home addresses are visible only to the assigned Technician after job acceptance, and to the Business that booked the job.
• Job photos may be used in anonymized before/after showcases only with the Customer’s permission.
• Payment details are handled by Stripe under their security standards; our staff cannot see full card or bank numbers.
• Any employee or contractor of Head To Toe Enterprise LLC who accesses user data is bound by confidentiality obligations.

5. Data Retention

We keep account and transaction records for as long as your account is active and for 7 years after closure, to meet tax and legal recordkeeping requirements. Job photos and messages are retained for 3 years after the job closes, then deleted. Background check reports are retained per FCRA requirements (see Background Check Disclosure).

6. Your Rights

You may at any time:

• Access — request a copy of the personal information we hold about you.
• Correct — ask us to fix inaccurate information in your profile.
• Delete — request deletion of your account and personal data, subject to our legal retention obligations above.
• Opt out — turn off non-essential notifications in your settings at any time.

To exercise these rights, email headtotoeenterprise@gmail.com. We will respond within 30 days.

7. Children’s Privacy

Head To Toe Pros is not intended for anyone under 18. We do not knowingly collect information from children.

8. Security

We use industry-standard measures (encryption in transit and at rest, access controls) to protect your information. No system is perfectly secure, and we cannot guarantee absolute security — but we treat your data as if it were our own.

9. Changes to This Policy

We may update this Policy. Material changes will be announced in the app or by email before they take effect.

By using Head To Toe Pros, you acknowledge you have read and understood this Privacy Policy.

1. Who We Are

“Head To Toe Pros” (full name: Head To Toe Building Maintenance and Repair) is a marketplace platform operated by Head To Toe Enterprise LLC, an Illinois limited liability company based in Chicago, Illinois (“we,” “us,” “our”).

Contact us at:

• Email: headtotoeenterprise@gmail.com
• Phone: 773-505-6316

These Terms of Service (“Terms”) are a legal agreement between you and Head To Toe Enterprise LLC. By creating an account or using the platform, you agree to these Terms.

1A. What We Are / What We Are Not

WE ARE:

• A marketplace app that connects Customers with independent Technicians and Businesses.
• A provider of customers, work opportunities, and organizational tools — booking, dispatch, scheduling, estimates, invoicing, and job tracking — to companies and technicians.

WE ARE NOT:

• An employer of any Technician. We are not their boss, supervisor, or manager.
• A general contractor performing the work. We do not perform, direct, or supervise any trade work.
• A party to the service contract between a Technician and a Customer. That contract is between them; we provide the venue where they meet.

1B. Marketplace Venue — Not an Employer, Not a Service Provider

Head To Toe Pros is a technology platform and marketplace venue only. We provide Customers, work opportunities, and organizational tools to companies and Technicians. Specifically:

• We are NOT the employer, boss, supervisor, or principal of any Technician on the platform.
• We do NOT direct, control, or supervise how Technicians perform their work. We do not tell Technicians how to do a job, what methods or tools to use, or how to run their business.
• Technicians are independent businesses and independent contractors who set their own rates, choose their own schedules, decide which jobs to accept or decline, and control the manner and means of their work.
• We are NOT the provider of the trade services listed on the platform. When a Customer hires a Technician, the service agreement is strictly between the Customer and the Technician.
• Our role is limited to operating the marketplace venue: matching jobs with Technicians, providing booking and organizational tools, processing payments through our payment processor, and collecting our 15% marketplace commission.

2. The Three Ways to Use the Platform

Head To Toe Pros has three types of users:

• Technicians (“Techs”) — independent workers who offer trade services (HVAC, sewer & drain, electrical, roofing, cleaning, and other listed trades).
• Customers — people or households who hire Techs for jobs.
• Businesses — companies (such as HVAC companies, property managers, restaurants, event venues) that use the platform’s business tools and may hire Techs through the marketplace.

3. How Jobs Work

1. Posting. A Customer or Business posts a job describing the work needed, with photos if helpful.
2. Pricing. The Tech sets their own price — either an hourly rate or a flat rate for the job. Head To Toe does not set Tech prices.
3. Acceptance. When both sides accept the job, the Tech gains access to the job details, including the Customer’s address and contact information for logistics (arrival time, gate codes, directions). Before acceptance, the Tech sees only the general job description and area.
4. Clock-in / Clock-out. The Tech starts the job clock when they arrive (GPS confirms the location). The Customer confirms the job is done, which stops the clock.
5. Payment. The Customer pays through the app via our payment processor (Stripe). Head To Toe takes a 15% commission on each completed Technician job. The Tech receives the remaining 85%. Techs are paid according to the payout schedule shown in the app.

3A. Customers Pay Technicians — We Pay No Wages

The Customer pays the Technician for the work performed. Head To Toe Enterprise LLC never pays wages, salaries, hourly compensation, overtime, or benefits to any Technician. To be unmistakably clear:

• Every dollar a Technician earns comes from the Customer (or from a Business acting as the customer for that job) — never from us.
• Our 15% is a marketplace platform commission deducted from the Customer-to-Tech transaction. It is a fee for use of the marketplace — it is not a wage payment, and it does not make us the Technician’s employer or payor.
• No Technician is on our payroll. We provide no minimum wage guarantee, no overtime pay, no health insurance, no retirement benefits, no paid time off, and no workers’ compensation to Technicians, because there is no employment relationship.
• When you pay for a job through the app, you are paying the Technician, not us. We simply process the payment and retain our commission.

6. Ratings. After each job, both sides may rate each other on a 5-star scale. Ratings affect a Tech’s visibility and star level on the platform.

3B. Technician Pay Arrangements: Hourly or Estimator

Technicians choose one of two pay arrangements when they join, and set their own rates under either:

• HOURLY. The Technician sets their own hourly rate. The Technician clocks in on arrival (GPS confirms location) and the Customer stops the clock when the job is done. The Customer pays for the clocked hours at the Technician’s stated rate.
• ESTIMATOR (flat rate). The Technician provides a flat-rate estimate for the complete job before it starts. The Customer pays the agreed estimate amount regardless of how many hours the work takes.

In both arrangements, the Customer pays the Technician — never Head To Toe. Our 15% marketplace commission is deducted from the Customer-to-Technician payment in either arrangement.

4. Business Accounts Are Free

Businesses pay $0 to join and use the platform’s business tools — including online booking, dispatch boards, estimates, invoicing, customer records, and automated customer messages. There is no subscription and no monthly fee.

When a Business hires a Technician through the marketplace, the standard 15% commission applies to that job transaction (taken from the job payment, not charged to the Business as a separate fee).

4A. License to Use the Platform — Not Ownership

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable right to access and use the platform in the normal course of your business or personal use of the service. The platform is licensed to you, not sold — you gain no ownership interest of any kind in the software, app, or service. We may restrict, suspend, or revoke this license at any time as described in Section 8.

5. Your Responsibilities

You agree to:

• Provide accurate information in your profile and job postings.
• Treat other users with respect. Harassment, threats, or discrimination will result in account termination.
• Complete jobs you accept, or cancel with as much notice as possible.
• Not take payments outside the platform to avoid the commission. Circumventing platform payments is grounds for permanent removal.
• Follow all applicable laws, including licensing requirements for your trade and jurisdiction.

5A. We Do Not Verify Licenses, Insurance, or Credentials

We do not review or verify the licenses, certifications, insurance policies, bonds, business information, or credentials that users post on their profiles — including number of employees, financial information, or services claimed. You warrant that everything you post is accurate and current, and you bear full responsibility for it. If your posted credentials are false, expired, or misleading, that is grounds for immediate removal, and we have no liability to you or anyone else for relying on them.

6. Cancellations and No-Shows

• Customers may cancel a job before the Tech is en route at no charge. Cancellations after the Tech is en route may incur a trip fee set by the Tech.
• Technicians who no-show or repeatedly cancel may have their account suspended or terminated.
• Businesses with recurring bookings must give reasonable notice for schedule changes.

7. Disputes Between Users

If a Customer and Tech disagree about a job (quality, hours worked, damage, etc.):

1. Both sides should first try to resolve it directly through the app’s messaging.
2. If that fails, either side may open a dispute in the app within 7 days of job completion.
3. Head To Toe will review the job record (photos, GPS clock times, messages) and issue a decision. Our decision on payment disputes is final.
4. Head To Toe is not responsible for the quality of work performed by independent Technicians. See Section 9.

7A. Customer Protections

Because trust is what makes this marketplace work, Customers are protected as follows:

• Vetting. Every Technician must pass identity verification, a criminal background check, and a sex-offender registry check before taking jobs, and must hold the licenses and insurance their trade requires. See the Background Check Disclosure.
• Removal for safety or misconduct. We may immediately suspend or remove any Technician for safety threats, criminal disqualification, fraud, theft, harassment, or verified serious misconduct — no warning required.
• Complaints. Customers may file a complaint through the app or by contacting us at headtotoeenterprise@gmail.com / 773-505-6316 at any time. Safety complaints receive priority handling and are investigated within 48 hours.
• Refunds. If a job was paid for but not performed, or was performed so poorly it must be redone, the Customer may request a refund through the dispute process in Section 7. Refunds are issued to the original payment method.
• Accurate profiles and pricing. Technicians must keep their profiles truthful and honor quoted prices — no bait-and-switch. Misrepresentation is grounds for removal.
• Data privacy. Customer addresses, phone numbers, and payment details are protected as described in our Privacy Policy. A Technician sees your address and phone number only after both sides accept the job.

8. Account Termination

We may suspend or terminate your account at any time if you violate these Terms, engage in fraud, receive consistently poor ratings, or pose a safety risk to other users. You may close your account at any time. Termination does not erase your obligation to pay for completed work or refund obligations already decided.

9. Limitation of Liability — READ THIS

Head To Toe Enterprise LLC is a marketplace venue that connects independent Technicians with Customers and Businesses. We do not perform the work, employ the Technicians, or supervise job sites. Technicians are independent contractors, not our employees (see the Technician Independent Contractor Agreement).

To the fullest extent allowed by law:

• We are not liable for the quality, safety, or legality of services performed by Technicians.
• We are not liable for property damage, personal injury, or losses arising from a job, except where caused by our own gross negligence.
• Our total liability to you for any claim related to the platform will not exceed the greater of (a) the commissions we earned from your jobs in the 12 months before the claim, or (b) $500.
• The platform is provided “as is” without warranties of any kind.

9A. Intellectual Property

The Head To Toe Pros name, logos, taglines, app design, text, graphics, and all platform content are the exclusive property of Head To Toe Enterprise LLC and are protected by U.S. intellectual property laws. You may not copy, reproduce, imitate, or use our branding, marketing materials, or app content without our prior written permission. Unauthorized use may result in account termination and legal action.

9B. Non-Circumvention

You agree not to use the platform to identify Technicians, Customers, or Businesses and then transact with them outside the platform to avoid the 15% commission. This obligation lasts while your account is active and for 12 months after your last completed job or booking. Violations may result in commission recovery, account termination, and legal action.

9C. Fraud Prevention and Chargebacks

• You are responsible for the legitimacy of payments made from your account. Fraudulent payments, stolen payment methods, or bad-faith chargebacks on completed work are grounds for immediate account termination and may be referred for collection or prosecution.
• If you initiate a chargeback on a legitimate completed job, you remain liable for the job amount plus any chargeback fees assessed by our payment processor.

9D. Promotional Use of Business Names and Logos

You grant Head To Toe Enterprise LLC a non-exclusive, royalty-free, worldwide license to use your company name, trademarks, service marks, logos, photographs, and likeness — as provided by you or displayed on your profile — to promote the platform in marketing materials, online or offline. We may modify these materials as reasonably required for promotional use. You waive any claims against us relating to such promotional use.

9E. Feedback

If you provide us with any feedback, suggestions, or ideas about the platform — including flaws, errors, bugs, or proposed features (“Feedback”) — you assign to us all rights, including intellectual property rights, in that Feedback. We may use it in any manner we deem appropriate, without compensation to you.

10. Indemnification

You agree to defend and hold harmless Head To Toe Enterprise LLC, its owner, and affiliates from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the platform, your violation of these Terms, or work you performed or received through the platform.

11. Dispute Resolution — Arbitration

Any dispute between you and Head To Toe Enterprise LLC will be resolved by binding arbitration in Chicago, Illinois, under the rules of the American Arbitration Association, rather than in court. You waive any right to a jury trial and any right to participate in a class action. Small claims court remains available for qualifying claims.

12. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules.

13. Changes to These Terms

We may amend these Terms at any time by posting a revised version in the app or on our website, or by notifying you directly, in our sole discretion. Your continued use of the platform after any changes are posted constitutes your consent to the revised Terms. We are not obligated to notify you of changes beyond posting them — you are responsible for staying current with the version of these Terms in effect.

14. Entire Agreement

These Terms, together with the Privacy Policy, the Technician Independent Contractor Agreement (for Techs), and the Business User Agreement (for Businesses), make up the entire agreement between you and Head To Toe Enterprise LLC regarding the platform.

By creating an account or using Head To Toe Pros, you acknowledge that you have read, understood, and agree to these Terms of Service.